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February 10, 2010

Appropriate Office English For ESL Speakers

Not sure how to use your newly-found proficiency in English in a business setting?  We understand.  Even native speakers can struggle with it early in their careers.  Here are a few tips to help you out.

Follow established rules of grammar. When in the workplace, you should always use standard English, following the rules you learned in your second-language software training.  Make a conscious effort to use the vernacular the way it’s supposed to be spoken.

Pay attention to how your colleagues use the language. How do your coworkers speak and write?  That hints at the culture of English use in your office and you should do well trying to emulate them.

Use an appropriate level of formality. When speaking with your coworkers over lunch, it’s acceptable to be casual.  When meeting with the bigwigs, might want to be very formal.  When discussing a project with your project team, a slightly less formal (but not casual) approach may do.

Be polite. Learning to say “Please” and “Thank you” remain as valuable in the office as they did at the dinner table when you were in grade school.  Similarly, using profanity and biased comments can get you in trouble.

Avoid slang. While slang can be condoned, it’s still not a good idea to use it in the workplace.  Sure, that fancy new phrase you picked up from your neighbor sounds fun, but the office isn’t the place to dispense of it.

February 2, 2010

How To Start A Presentation In English For Second-Language Speakers

Many ESL speakers, when tasked to make presentations, commit the mistake of making everything sound too formal.  Truth is, much of English has gone the informal route – including getting up in front of people and giving the details of a report.

Most audiences, in fact, prefer a relatively informal delivery.  That’s because it’s less stuck-up and more natural.  The more comfortable they are, after all, the less of a hindrance it will be to impart your message.

However, informal doesn’t mean unstructured.  Presentations, after all, are best accomplished when everything is organized for the audience’s benefit.   When starting a presentation, make sure everyone is clear about what’s going to happen.  However, be vigilant about keeping everything brief (use your language software to help you if you’re struggling).  Here’s how you do it:

1. Get their attention. Project your voice and pipe up: “Let’s get started.”  If you have a more fitting “call to action,” use it.

2. Welcome everyone. Greet your audience and welcome them to the presentation.  It’s small talk, yes, but it breaks the ice and gets the ball rolling.

3. Introduce yourself. Make sure the audience knows who you are by giving your name and a short blurb about your qualifications (company, position and such).

4. Announce the purpose of the presentation. Tell them flat out what the presentation will be about. What are they going to learn?  What should they get out of it?  Keep it tight, though.

5. Tell them how you want to deal with questions. This is huge.  People raising their hands in the middle of a presentation can be distracting.  Different speakers have different preferences, so make sure you tell everyone how you’d like questions to come.

January 31, 2010

Small Talk For ESL Speakers

Small talk is an integral part of everyday communication, especially in casual, non-intimate settings.  While generally considered insubstantial, it’s the type of exchange that helps break the ice, bridging awkward silences that come during uncomfortable moments.

Many ESL speakers, especially those on the early stages of their English learning software, understandably feel self-conscious about small talk.  Despite the relaxed nature of such interaction, their personal struggles with the language can prove a hindrance  that sees them go through the process with much anxiety.

When mustering the “power” to hold your own during small talk, here are a few things to remember:

  • Be interested in the basics about them. Who? What? When? Where? Why?  Those are the bare basics you’d like to ask your acquaintance.  Those are also the likely the same things they will be asking you about, so try practicing your answers in English.
  • Learn some conversation starters. Pick up one of those basic social skills book in the library and memorize a few of the conversation starters.  When nothing else comes to mind, you can whip them up and, hopefully, get the ball rolling.
  • Practice every chance you get. If you’re in an English speaking country, you can practice small talk wherever you come upon people – while riding the bus, waiting for the train or in line at the grocery.  Try it – it’s more rewarding than you’d ever expect.

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